Useful Information

Terms and Conditions

Please contact Celebrate with Cake for clarity on any matter which is not clear or that you do not understand and note that nothing contained here affects your statutory rights as a consumer.

Timescales

Celebrate with Cake will only accept orders that allow sufficient time to create them to our agreed design. Usually 3 months notice for wedding cakes and 3 weeks for celebration cakes is sufficient. This is to allow for ordering of ingredients and any equipment required. Wedding cakes usually involve 25-30 hours work and celebration cakes, 5-8 hours.

Check Your Order

While we take every measure possible to check orders, it is also the responsibility of the customer to make sure the details on the Quotation are accurate. While we will do everything we can to rectify the situation when an error is made i.e. wrong date or misspelt name, the responsibility lies with the customer to check the details.

Deposits and Payments

Once the order is placed, a deposit of 25% for all cake orders is required. This deposit is non-transferable and non-refundable.
The order, as detailed in the Quotation, is confirmed on receipt of the deposit.  This is by invoice showing the payment made and balance due.
Balances for cake orders over £100 are due 21 days before the event. Balances for celebration cakes are payable on collection/delivery.
Cancelled orders for wedding cakes with less than 14 days notice and celebration cakes with less than 7 days are payable in full.
Payment may be made by bank transfer, cash or cheque (payable to Mrs W M Leaney).

Collection

As you will appreciate, once the cake leaves Celebrate with Cake, responsibility then passes to the customer and the company is not liable for any damage in transit. Please be aware that a flat surface is required to retain stability of the cake and it should be secured where possible to remove the risk of movement in transit. If you are unsure, please ask us.

Delivery

It is the customer’s responsibility to inform Celebrate with Cake of the room and contact at the venue where the cake is to be delivered.
When a cake is to be delivered it remains the responsibility of Celebrate with Cake while in transit. Where any damage occurs it is the sole responsibility of Celebrate with Cake to make good any damage. If this is not possible, for whatever reason, a full refund will be given.
For wedding cakes, photographs will be taken of the cake once it is staged at the venue to ensure that it is set up to the agreed design and without damage. A signature will be required to accept the cake.

Best Before Dates and Storage

When preparing sponge cakes, especially larger ones, the cakes need to be prepared two or three days before the event. While we do everything to ensure that the cake is as fresh as possible for the event, the best before dates are usually within three days of the event, especially if fresh buttercream or chocolate ganache has been used.

Normally, it is best to store your cake in a cool room in the box provided until your event. Do not refrigerate as fondant icing will deteriorate.

Any remaining cake should be wrapped in cling film and stored in the box provided.

Fruit cakes will have a best before of several weeks after the event.

If any specific storage is required, this will be notified. 

Non-Edible Decorations

During the design process the customer will be informed of any non-edible decoration that will be used to construct the cake. The customer must relay this information to the venue / hosts if they are cutting the cake into portions. The box will be labelled notifying the customer of any internal supports or non-edible decorations. Only fresh flowers, checked against the British Sugarcraft Guild list of non-toxic flowers will be used on cakes and where used, will be inserted into the cake using flower pics.

Allergy Advice

Legislation requires that all food businesses label their cakes with the ingredients used and identify any allergens. All of our cakes are provided with this information on the cake box with the allergens in bold. An allergy sticker will also be provided.

Customer Satisfaction Guarantee

Should you be unhappy with the cake, Celebrate With Cake will do everything we can to rectify the matter before your event. If you are still unsatisfied then we will refund the price of the cake in return for the product.  If you have a complaint about the taste of the cake, please get in touch as soon as possible and provide a sample of the cake within 24 hours.  For situations where the cake has been eaten, and therefore not returned, vouchers may be offered.

Copyright

The design copyright is the property of Celebrate with Cake. The customer does not have any claim on the design. Celebrate with Cake reserves the right to use images of any design for promotional purposes following the event. Photographs of the cake will appear after your event on our Facebook page, Instagram and website.

Public Liability Insurance

Celebrate with Cake has Public Liability Insurance provided through the British Sugarcraft Guild.

Data Protection

Celebrate With Cake is committed to ensuring that your privacy is protected. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure any personal information we collect.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of any personal information which we hold about you under the General Data Protection Regulation (GDPR). A small fee may be payable. If you would like a copy of the information held on you please contact Celebrate With Cake.

Naked Cakes

These are created the day before the event and decorated last minute to ensure that they are fresh. A flavoured sugar syrup is used to help them retain their moisture. They need to be served and eaten on the day of the event.

Should the weather be hot on the day of the event, the cake will be kept chilled for as long as possible before being put on display.

Marquees

Please ensure you notify us if your event is taking place in a marquee at the venue.

For celebrations held in marquees, please ensure that the table that the cake is to be displayed on will be level, strong and on an even surface. Be aware that temporary wooden flooring can move slightly.

The temperature within a marquee is much harder to control on a hot day, therefore the cakes should be put on display for a minimal time as buttercream and ganache will warm up and can melt, making the cake unstable. Any fresh flower decorations will also start to wilt. On a damp day, sugarpaste can start to go sticky.

Extreme Heat

Summer 2018 was a very hot one! Celebrate With Cake reserves the right to substitute the top tiers of your wedding cake for cake dummies which have been decorated to the agreed design. The real tiers will be boxed as cutting cakes. The bottom tier will be cake so that you have something to cut for your photographs. This is to ensure that the cake looks perfect throughout your reception.